Frequently Asked Questions
Everything you need to know about shopping with JM LOOKS
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items with original tags attached. Exchanges can be processed for different sizes or colors based on stock availability.
How do I know which size to choose?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are the colors of the clothing accurate to the photos?
We strive to display our products as accurately as possible; however, slight color variations may occur due to different monitor settings and studio lighting.